Vickie Parker, of Melissa, who is an occupational therapist said she was worried about TAPS from the beginning when she saw a huge fleet of new buses being rolled out in 2013. “I thought, there is no way this is going to be sustainable,” she said. She has also had clients in Denison who have complained about TAPS not being a reliable form of transportation. She is one of more than 100 Collin County residents that spoke at the public meeting Oct. 29 in McKinney.
Over the past few weeks, Go TAPS Public Transit troubles have been brought to light in myriad ways.
Poor customer service complaints, no-show rides and cuts to services have plagued those that rely on Go TAPS to provide their only means of transportation.
Over the past six weeks, the board of directors became aware of the financial struggles facing the organization, including unpaid liabilities, excessive levels of service, and a budget deficit for the fiscal year just ended.
By Wyndi Veigel • News Editor • [email protected]
For the full story see the Nov. 5 edition of The Farmersville Times or click on the e-edition.
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